DOCCS / Cancellation and Refund Policy

Cancellation and Refund Policy

Effective October 12, 2026 · Last updated October 12, 2026

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers but our other patients as well. Please be aware of our policy regarding missed appointments.

On this page
  1. Appointment Cancellation
  2. How to Cancel Your Appointment
  3. Late Cancellations / No-Shows
  4. Contact

1Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call 321-496-6733 as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

2How to Cancel Your Appointment

If you need to cancel your appointment, please call us at 321-496-6733 during business operating hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

3Late Cancellations / No-Shows

LATE CANCELLATIONS AND NO-SHOWS ARE NON-REFUNDABLE. PLEASE PROVIDE AT LEAST 48 HOURS’ NOTICE TO AVOID A FORFEITED APPOINTMENT FEE.

A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will not refund the appointment fee.

4Contact

For questions about this policy or to cancel or reschedule an appointment, please reach us at the clinic:

DOCCS Urgent & Primary Health Care
Appointments
2100 N. Wickham Rd., Melbourne, FL 32935
Phone: 321-496-6733
Email: contact@doccs.us
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Pharmacy
Infusion Centre
Women's Health
Internal Medicine
Radiology
AviClear
Evening With Dr. K
Osteoporosis
Under Eye Treatments
Pigmentation & Melasma Treatment
About Us
Meet Our Team
Meet Our Staff
Testimonials
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FAQ
Referrals
Billing and Insurance
Careers
Employee Email Login
eCW Login
eCW Training
Medical Tips and Articles
Blog
Contact
Telehealth
Pay Now
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Laser Hair removal
Urgent Care
Cold and Flu
Dermatology
Covid testing
Labs
Pharmacy
Infusion Centre
Women's Health
Internal Medicine
Radiology
AviClear
Evening With Dr. K
Osteoporosis
Under Eye Treatments
Pigmentation & Melasma Treatment
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Back
About Us
Meet Our Team
Meet Our Staff
Testimonials
Folder: Resources
Back
Patient Forms
FAQ
Referrals
Billing and Insurance
Careers
Employee Email Login
eCW Login
eCW Training
Medical Tips and Articles
Blog
Contact
Telehealth
Pay Now
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Melbourne, FL

Phone: (321) 752-7100

Address: 2100 N. Wickham Rd., Melbourne, FL 32935

 
 
Cancellation and Refund Policy